We’re sorry to hear you’re experiencing trouble when trying to upgrade your account.
To solve the issue, please try the following:
- Make sure you’re using an accepted form of payment.
- Double-check that you have entered the correct credit card data and expiration date (there should not be spaces between characters). If you do not have a ZIP Code, you can enter 00000.
- Confirm that your credit card is valid for international purchases.
- Try using a different internet browser.
If none of the above solutions work and the issue persists, please contact customer support. Include a screenshot and description of the error, your account email address, and customer ID number in your email. If applicable, we’ll be happy to extend your free trial until the issue is resolved.