To cancel the renewal of your subscription, follow the steps below.
1. Go to the Billing section of your account and select Cancel Subscription. This must be done, at the latest, one day before your renewal date.
2. A pop-up will appear with the option to cancel or pause your account. Select Cancel subscription to continue.
Once you have completed the cancellation process, you will see the contract end date in your account within a few minutes.
Your cancellation will be effective at the end of your current billing cycle. Refunds and price adjustments are not offered for unused months of a current subscription, regardless of when your renewal was canceled.
Alternatively, you can contact support to request a renewal cancellation. Please make sure to provide your login email address and customer ID number.
Note that we do not send confirmation emails regarding your cancellation.